(TRINIDAD GUARDIAN) — Trinidadian passengers who were on board Caribbean Airlines’ flight BW601 have expressed disappointment at the airline’s lack of communication about why the flight had to return to the Pearson International Airport (YYZ) on Friday morning, one hour after take-off from Canada destined for the Piarco International Airport.
“No announcement made to us. No explanation given to us…for so many hours we were kept in the dark and still kept in the dark at the time the flight finally left Toronto,” one irate passenger said.
The T&T Guardian was told that the aircraft suddenly began experiencing technical difficulties on its first journey to Piarco on Friday, hence its forced return to Canada. The Boeing 737-800 aircraft landed back at Pearson at 12.01 am on Saturday after being forced to turn around in midair when the pilots reportedly experienced an issue in the cockpit.
Another passenger, who is originally from Trinidad but resides in Toronto, explained the horror that transpired when the pilot announced that the plane had to be turned around “because of a problem in the cockpit.”
After more than one hour seated in the warm aircraft after its return to Pearson, the passengers were instructed by the crew to disembark at 1.17 am and wait at the gate. After waiting close to another hour at Gate B37, the passengers were told the airline would offer limousine/taxi service to those wishing to return to their respective homes and hotel stay at the Holiday Inn Toronto until 12 noon Saturday.
This arrangement too was fraught with mishaps.
CAL’s head of corporate communications Dionne Ligoure said after take-off from Toronto there was a minor technical issue with BW 601.
“However, in keeping with standard operating procedure, the aircraft had to return to the gate for the issue to be checked by an aircraft engineer,” Ligoure said.
However, Ligoure did not respond to subsequent enquiring about what was the issue encountered with the aircraft that caused the forced return to Canada and why the engineers needed several hours to rectify it.