(looptt) – Digicel’s broadband service was restored around 11am in Trinidad and Tobago.
According to Operations Director at Digicel Trinidad and Tobago Chandrika Samaroo, the disruption was caused by a number of things, particularly an interruption that Cable and Wireless experienced in Curacao.
“This took out maybe 60 per cent of our capacity and as a result of that, there was congestion across the networks. If you think about it, it’s like when the highway goes down from three lanes to one and you have all the cars trying to go on this one lane, that’s exactly what happened.
“It was more felt across our fixed network because our fixed network generates the most amount of traffic,” he explained.
Responding to claims that it was a fibre break, Samaroo said it’s unlikely since the issue was resolved in such a short time.
“I’m pretty certain it wasn’t a fibre break, but there was some network interruption out of C&W and until we get the formal report from them. I won’t be able to comment on what happened there,” he said.
Samaroo added that while there won’t be any further degradation of the service, the company is still on alert for any potential issues that could arise in the future.
Broadband internet customers with Flow and Digicel have reported outages all over the region.
Islands including Trinidad and Tobago, Barbados and St Vincent and the Grenadines have been experiencing issues since this morning.
Digicel issued a statement to customers as concerns about the outage spread.
“Valued customer, we are aware that some of you may be experiencing an outage with your internet services. Preliminary investigations indicate that the cause is a technical issue with our international upstream internet suppliers which is affecting multiple internet providers across T&T and the Caribbean. We sincerely apologize for any inconvenience caused and assure you that we are working to resolve the issue as quickly as possible.”
At this time, it’s unclear how long Digicel’s service will take to be restored.
In a statement on Facebook, Flow said: “Flow wishes to advise its customers that we are aware of the current interruption in your service and that our engineers have already been mobilized and are working to restore full connectivity in the shortest possible time.”
Cable and Wireless, Flow’s parent company added technical details to the outage and confirmed that it could take days for the situation to be solved on their end.
“Splicers and additional divers are arriving in Guadalupe today. Guadalupe fibre repair and restoration activity will commence tomorrow. This will be a temporary solution in order to quickly reestablish traffic connectivity. A tentative ETR (estimated time of repair) of Thursday, December 10, has been provided.”
We’ll update this story as information comes to hand.